Managing 5 Collective Agreements: Crown Ridge's Scheduling Success
Customer
- Crown Ridge Health Care Services Inc.
- 4 Homes
- ~400 Employees
- Trenton, Ontario
Crown Ridge operates four homes across long-term care and retirement with one of the most complex staffing environments in the sector:
- Five different collective agreements
- One non-union site
- Multiple operational models across four homes
- High expectations for accuracy, equity, and coverage
They needed a scheduling and time & attendance system that wasn’t just configurable — but built for long-term care.
We’re complicated — five collective agreements and a non-union site — and StaffScheduleCare works at every single one.
— Jennifer Weese, Crown Ridge Health Care Services Inc.
Built for Long-Term Care
— and Fully Trusted
Over time, SSC delivered functionality specifically designed for the realities of long-term care: complex rules, nuanced scheduling requirements, and communication tools that actually fit the day-to-day. That’s what rebuilt Crown Ridge’s full trust.
”Every challenge we had has been addressed by building the LTC-specific functionality we actually needed. It’s absolutely perfect — I trust it completely.”
Today, SSC is their source of truth for scheduling and hours. If something looks off, their assumption is simple: SSC is right.
“If we do the scheduling through StaffScheduleCare and someone says there was a mistake, I say: no, there wasn’t. There will not be a mistake if you did it through StaffScheduleCare.”
Support That Understands LTC
Crown Ridge highlighted a major shift in their experience: SSC’s support team understands long-term care workflows, terminology, and real operational challenges.
“Now when we call, we always get somebody who knows exactly what we mean. We don’t have to translate anything — they get LTC.”
This LTC fluency means faster resolutions, smoother operations, and less time spent explaining complex rules every time they need help.
Strong Advocacy & Referrals
Crown Ridge openly recommends SSC to other operators — and often.
“We love the product. I’ll tell anyone how great you are."
Jennifer actively promotes SSC in conversations with peers:
”When someone asks what we use for scheduling, I say: there’s no choice. Once you start to use it, there’s not a better system as far as I’m concerned.”