How Résidence Hotel-Dieu Reclaimed 40+ Hours per Week with StaffScheduleCare
Summary At-A-Glance
Reduced admin time, and stayed focused on care—not paperwork.
Profile:
Résidence Hotel-Dieu is a long-term care home in New Brunswick with 75 employees
Challenge:
- Paper-based scheduling and payroll
- Frequent errors
- Time-consuming manual processes
Solution:
- Implemented StaffScheduleCare to automate scheduling, payroll, and other workforce workflows
Results:
- Reclaimed 40+ hours per week in administrative time
- Payroll processing reduced from 1 full day to just 20 minutes
- Accurate tracking of vacation, sick days, and time banks
- Smooth implementation even with a small team
- High client satisfaction with StaffScheduleCare’s support and responsiveness
“I was scared the implementation would take too much of our time… but it worked really well.”
“The way StaffScheduleCare took care of us really made a difference.”
“I’ve seen other programs… big companies weren’t as client and Long-Term Care centered as SSC is."
The Full Story: A New Role, New Challenge, & Smooth Implementation
A New Role, New Challenge
When Valérie Dufour stepped into her role as General Director at Résidence Hôtel Dieu, she quickly realized the organization’s approach to scheduling and payroll was due for an overhaul.
“We were like 20 years behind. We had problems with employees' attendance, and scheduling was very time-consuming because we used to do everything on paper.”
With over 20 years of experience in a hospital setting, Valérie understood the benefits of workforce management tools. But she wasn’t just looking for any system — she needed one that worked for her long-term care home.
A Careful, Informed Decision
Valérie did her homework. She explored multiple providers before making her choice.
“For example, I called a company in Quebec that offered a similar system, but I could tell just by listening to them that there was a lot missing. Their program wasn't as advanced as StaffScheduleCare.”
“It was me who initiated the decision to switch to StaffScheduleCare,” she said. “I knew StaffScheduleCare could save us a full-time position by automating our scheduling and payroll processes.”
Initial Concerns About Implementation
Even with confidence in the product, Valérie had real concerns about the rollout.
“I was scared that the implementation would take too much of our time and distract us from our regular work. Since we’re a small team, I was worried we wouldn’t be able to manage it well.”
A Smooth Implementation Experience
That fear quickly faded once the rollout began.
“The way they scheduled our daily meetings was great — it was just in the afternoons, so we could still be productive in the mornings. Even though it was a learning process, we were able to figure things out with their support.”
Real Operational Gains
“Just the payroll alone — it used to take me and my Nursing Manager an entire day to generate the reports and send them to the bank. Now we can do it in 20 minutes. That’s a huge time savings.”
The organization now saves the equivalent of 40+ hours per week in administrative time — without adding staff.
Another major gain? Accurate and automated tracking of time banks, vacation, sick days, and other employee leave.
“Before, we had to count everything manually, which was prone to errors. Now, I can just print a report and give it to employees — it’s so much more accurate and reliable.”
Exceptional Service
For Valérie, it wasn’t just the product — it was the people behind it.
“The way you take care of us really makes the difference. I've seen other programs before, and with big companies, they were not as client and long-term care centered as you guys are. That for me, it makes a big difference.”
Her Advice to Other LTC Leaders
“I would really try to convince any other director or manager to implement this system. It’s user-friendly, the support team is amazing, and it’s truly a life-saver for small organizations like ours.”