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When Valérie Dufour became General Director of Hotel Dieu in New Brunswick, she knew it was time to bring the organization into the modern era of staff scheduling and payroll. “We were like 20 years behind,” she said. “We had problems with employees’ attendance, and scheduling was very time-consuming because we used to do everything on paper.”

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Valérie did her homework. After evaluating other providers, she chose StaffScheduleCare. “I knew SSC could save us a full-time position,” she said. “For example, I called a company in Quebec, but I could tell just by listening to them that their program wasn’t as advanced.”

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Even with a clear choice, Valérie had one major concern: implementation.
“Since we’re a small team, I was scared the implementation would take too much of our time and we wouldn’t be able to manage it alongside our regular work.”

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But that fear was quickly put to rest. “The way they scheduled our daily meetings was great—it was just in the afternoons, so we could still be productive in the mornings,” Valérie said. “Even though it was a learning process, we were able to figure things out with their support.”

Within weeks, Hotel Dieu had automated scheduling and payroll, reducing what used to take a full day down to just 20 minutes. The system also made it easy to track time banks, sick days, and vacation—eliminating manual errors.

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“The way you take care of us really makes the difference,” Valérie shared. “I’ve seen other programs before, and with big companies, they were not as client-centered as you guys are. That, for me, makes a big difference.”

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Her advice to other organizations:
“Don’t be intimidated by the unknown—just follow the SSC team’s guidance step-by-step. It’s really worth it.”

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